FAQ

Blackwood accommodation is conveniently located in Wadano Forest area of Hakuba. A two-minute drive or a 10-minute walk from the Happone Kokusai chairlifts. 

Approximate driving times to other resorts:

• Iwatake – 5 minutes
• Hakuba47 – 10 minutes
• Hakuba Goryu – 10 minutes
• Tsugaike - 20 minutes 
• Cortina - 30 minutes 

An extensive shuttle bus network operates throughout the winter season, with convenient stops located across the road from our accommodation or just a short walk into the Happo Village. 

Yes, Blackwood provides a complimentary arrival pick-up and departure drop-off service from either the Hakuba Train Station or the Happo Bus Station.   

Blackwood also runs a complimentary daily resort shuttle to Happo Gondola and Iwatake resorts from 8am to 10:30am and from 2pm to 4pm. 

There are 10 resorts in Hakuba Valley, all located at various distances from our accommodation. For the greatest flexibility during your stay, we highly recommend renting a vehicle. Having a car allows you to explore the Hakuba Valley at your own pace and access multiple resorts with ease. 

All vehicles must be 4WD and equipped with studless winter snow tyres. 

Yes. All accommodations include complimentary on-site parking. The Chalets have capacity for 2 vehicles, and the Townhouses have capacity for 1 vehicle each. 

If your group requires additional parking, please contact us. 

During our peak winter season (approximately 20 December through the end of February), a minimum stay of five nights generally applies.

If you're looking for a shorter stay, please contact us directly and enquire. Depending on availability, we may be able to accommodate your request. You can also check available dates online.

Blackwood chalets comfortably accommodate up to 10 guests. 

Blackwood Townhouses generally accommodate 6, but can be extended up to 8 depending on the availability of the interconnecting studio apartment, which sleeps 2.  

No. All Blackwood properties are strictly non-smoking.

Smoking inside any chalet will result in a minimum charge of the equivalent of one night's accommodation. 

Outdoor ashtrays are provided for guest convenience. We kindly ask that all cigarette butts are disposed of responsibly and that guests refrain from littering.

Every Blackwood property is thoughtfully equipped with a consistent range of premium amenities to ensure a comfortable and relaxing stay.

Each property includes:

• Shampoo, conditioner, body wash and hand soap
• Hairdryers and bath mats in every bathroom
• Bath towels and hand towels for each guest
• A washing machine, separate clothes dryer and laundry detergent
• A fully equipped kitchen with cookware, cutlery, crockery, glassware and essential cooking utensils
• Kitchen cleaning supplies, including sponges, dishwashing liquid and dishwasher detergent
• Oven, toaster, kettle, microwave
• Complimentary tea and coffee

For families travelling with young children, we can provide baby cots, high chairs, and safety gates. These items must be requested in advance. 

Our kitchens are fully equipped with everything you'll need to prepare meals during your stay.

Standard kitchen equipment includes:

• IH induction cooktop, oven, microwave, toaster
• Pots and pans
• Plates, bowls and serving dishes
• Glassware and mugs
• Cutlery
• Spatulas, tongs, ladles and other cooking utensils

We also provide cooking essentials such as cooking oil, salt and pepper to help you get started.

Yes. There are three supermarkets located within a five-minute drive of Blackwood properties. 

Our recommendations are:

• A-Coop – Excellent selection of fresh produce, meat and everyday groceries.
• Big / AEON – Ideal for packaged foods, snacks and household essentials.

Every Blackwood chalet includes a dedicated ski storage area or private drying room where you can safely store your skis, snowboards, boots and outerwear.

These spaces are designed to keep your equipment dry, warm and ready for another day on the mountain.

Hakuba has several excellent rental providers, but our top recommendations are Central Snowsports and Rhythm Japan.

Central Snowsports is conveniently located close to our properties in  Wadano, making equipment collection quick and easy.

Rhythm Japan, located in Wadano, offers an extensive range of premium equipment in a modern retail space, complete with a popular café—well worth a visit even if you're simply browsing.

Both companies provide high-quality rental equipment and excellent customer service.

If you're planning to venture into Hakuba's renowned backcountry terrain, hiring a professional guide is a must-have.

Hakuba backcountry can be dangerous. A qualified guide not only knows the best snow conditions and local routes but is also trained in avalanche safety, emergency response and mountain navigation. They can also assist with transport, equipment hire and planning a tour suited to your experience level.

Our recommended guiding companies are Northern Heights Guiding and Evergreen Backcountry Guiding; both offer expertly led tours for a wide range of local knowledge and experience. 

Hakuba offers an outstanding selection of restaurants, cafés and bars, ranging from casual eateries to fine dining experiences.

For local recommendations, please check the Hakuba Dining Guide, or ask our staff to suggest some options which features some of the area's best dining options.

Hakuba's most popular restaurants often book out several days in advance, particularly during peak holiday periods. We strongly recommend making reservations as early as possible to avoid disappointment.

If you need assistance securing a booking, our team will be happy to help.

For general medical concerns, the closest clinic is Hakuba International Clinic or Shintani Clinic, both located approximately five to ten minutes by car from your accommodation. 

These clinics can treat most common illnesses and minor injuries and will refer patients to specialists if additional care is required. While English is spoken to a limited extent, our Guest Services team can assist with translation if needed.

For more serious injuries or medical emergencies, Omachi Hospital is located approximately 30 minutes away by car. As the area's major hospital, it offers a wider range of medical specialists, equipment and emergency services. Although English-speaking staff are limited, the hospital is fully equipped to provide emergency treatment.

For ski- and snowboard-related injuries, recovery treatments or preventative care, we recommend Hakuba Physio.

Their experienced team consists of English-speaking physiotherapists who understand the physical demands of winter sports. Whether you're dealing with muscle soreness, joint pain or a more significant injury, they provide expert assessment and treatment to help get you back on the slopes safely.

If you're taking a day off the slopes, there are plenty of opportunities to experience the culture and natural beauty of the Nagano region.

Popular day trips include:

• Snow Monkey Park Tour 
• Zenkoji Temple Nagano
• Matsumoto Castle
• Itoigawa Fish Market

If you'd like recommendations based on your interests, our Guest Services team is happy to help you plan your day.

For general enquiries, please contact the Blackwood Guest Services team by email. reception@blackwoodhakuba.com

For urgent matters during your stay, our local support team is available by phone and will assist as quickly as possible.